Buying Guide

BakeryLand QR Code:

• How to Buy

1. Go to "Shop: Category or Shop: Brand" menu and click at the preference product (Packaging, tool, ingredient) or brand (BakeryLand Products, Wilton, Pavoni etc.)
2. View your preferred product for more details and photo enlargement.
3. Crop products you want or send us product code at Line: @bakeryland
4. Our Online Sales Department will inform you the payment method via Line: @bakeryland to reconfirm your purchasing order.

• General Information

How many languages does BakeryLand website currently provide?

We currently provide Thai and English language.

What should I do if I forget my password?

You can regain your password by clicking at "Log In" and click the "Forgot Password". Follow the instruction and the new password will be sent to your mail.

How can I be sure that my order is placed correctly?

You will receive an email from our Online Sales Department after you confirm your purchasing order. If you do not recieve an email from us, please contact us at the phone number 095-034-3603 or Line ID: @bakeryland .

Can I track my purchasing order?

Yes, you can track your order via Line ID: @bakeryland or phone number: 095-034-3603 .

Can I cancel my purchasing order?

Yes, you can contact our staff by Line: @bakeryland

What should I do if the item I order is defective or damaged?

BakeryLand usually carries products in good confition and quality. If your purchasing item is defective or damaged, which is once in the blue moon, please feel free to contact us at Line ID: @bakeryland or phone number 095-034-3603 .

What should I do if I receive a wrong item?

Please contact us at Line ID: @bakeryland or phoone number 095-034-3603 .

Can I pick up my online purchasing item(s) at the BakeryLand Store?

We are sorry that you cannot pick up your online order at our store.

•  Payment
  

How can I make a payment for my purchasing order?

Our Online Sales Department will inform you the payment method via Line ID: @bakeryland or by phone 095-034-3603

• Delivery

How can I settle the delivery method?

You can inform our Online Sales Department staff the delivery method you prefer via Line ID: @bakeryland or by phone 095-034-3603

Do you have an international shipping service?

Yes, we have that service but the import regulations of that particular country must be taken into account. You can inform our Online Sales Department Staff your need via Line ID: @bakeryland or by phone 095-034-3603 

How long does it take for the delivery to an address in Thailand?

The standard domestic shipping within 2 hours in Bangkok area and takes about 1-2 business days for other provinces.

How much is the shipping fee?

Depanding on size, weight, and where your items will be shipped to. Our Online Sales Department will calculate and inform you via Line ID: @bakeryland or by phone 095-034-3603 before you make a payment.

• Returns

What is the returns policy?

You can return your purchasing item(s) by contacting our Online Sales Department via Line ID: @bakeryland or by phone 095-034-3603 within 3 days after receiving your item(s). We reserve the right not to accept any return if you do not contact us within the 3 days.

Do I have any responsibility on the return shipment cost?

Depending on the product types you purchased. Please contact our Online Sales Department via Line ID: @bakeryland or by phone 095-034-3603 when you want to return your purchased item(s).

How can I return my online purchasing item(s)?

The easiest way to do is at any BakeryLand stores if your address is in Thailand. Please noted that the returned item must be in the original condition and the receipt is required to be shown within 3 days after you receive your item(s) or within 7 days after the receipt is issued. We reserve the right to decline any return that is not complied with aforementioned conditions.

Where can I get the receipt of my purchased order?

The receipt of your purchase will be delivered together with your order. If you do not find the receipt, please contact our Online Sale Department staff immediately via Line ID: @bakeryland or by phone 095-034-3603.

Please noted that receipt is always needed for our returns and exchange policies.

How and when can I receive a refund on myreturned item?

Soon after your returned item is approved, you refund will be credited by another item of equal value within the same day of returned date only.

• Exchanges

Can I have exchange for my purchase item?

Yes, with the condition of our exchange policy. Please read our exhange policy or contact us via Line ID: @bakeryland or by phone 095-034-3603 .